Post-sales Service
The remote intelligent diagnostic system detects and solves your problems effectively.
It upgrades your driving experience regularly and seamlessly.
We address your needs with professional care and dedication.
XPENG Owner’s Benefits
A delightful experience starts from the very beginning.
Smart Claim Process
One-click reporting, online claim processing, efficient payment processing
(Smart claim process will be gradually made available city by city.)
Free Cellular Data
5G of free cellular data per month for infotainment, for the vehicle’s lifetime
(Online navigation, map upgrades and OTA upgrades do not count against car infotainment data usage.)
Exclusive Charging Pile
Free delivery and installation of household charging piles (with 30 meters of wire free of charge)
Free Road Assistance
Nationwide unlimited mileage road rescues
( Road rescue in certain circumstances will incur service fee.)
Inquiry for Rule Violation
XPENG APP provides free inquiry for vehicle rule violation
Mobile Service
On-site services for spare parts replacements and troubleshooting to solve your emergency needs, ensuring your peace of mind.
Free First-time Maintenance
Replacement Service
Free replacement service is provided during the vehicle maintenance period
(Replacement service needs to meet specific requirements with repair time more than 24 hours.)
Remote Diagnosis
Many of your problems can be solved by remote warning of vehicle failures and diagnosis, and software OTA upgrades;
Situations that need in-shop services can be pre-diagnosed to save any waiting time.